Consumer terms and conditions cont.
Please read these terms and conditions carefully before placing your order and retain a copy of these terms and conditions and your order for future reference
If you cancel the contract under the Distance Selling Regulations you must return the goods to us at your own expense.
If you cancel the contract under the Distance Selling Regulations and do not return the goods as required, we may charge you our direct costs of recovering the goods.
8. Faulty goods
In these terms and conditions, faulty goods means any goods we supply to you that do not conform to the contract.Faulty goods does not include any goods that are faulty due to fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than in accordance with their intended use, failure to follow the manufacturer's or our instructions, or any alteration or repair carried out without the prior approval of us or the manufacturer.
You should notify us as soon as possible if you discover that any goods are faulty goods.
Our website gives details of how to notify us of any faulty goods and how to arrange for the problem to be resolved. We strongly recommend that you contact us in writing
If you return goods because you think they are faulty goods, we may charge you the cost of all transport and our actual costs and expenses in the event that the goods are not in fact faulty goods.
9. Returning goods – general
When you return goods to us for any reason (for example because you have cancelled the contract under the Distance Selling Regulations or because you think they are defective goods):
o you must ensure that they are properly and securely packaged and labelled with our address;
o you are always responsible for any damage in transit that is due to incorrect or inadequate packaging by you; and
o you are responsible for any damage or loss in transit where you arrange the transport (rather than using our courier).
10. Force majeure
We shall not be liable for any failure to perform, or delay in performing, any of our obligations under the contract if and to the extent that the failure or delay is caused by circumstances beyond our control.
11. Limitation of liability
We shall not be liable to you for any loss or damage:
o where there is no breach of a legal duty owed to you by us or by our employees or agents;
o where such loss or damage is not reasonably foreseeable to us when we accept your order; or
o to the extent that any increase in loss or damage results from breach by you of any term of the contract.
Our maximum liability to you under the contract shall be twice the value of the goods
that you ordered.
Nothing in these terms and conditions excludes or limits our liability for death or personal injury caused by our negligence or fraudulent misrepresentation or for any other liability that we are not permitted by law to exclude or (as the case may be) limit.
These terms and conditions do not affect your statutory rights.
Images of goods on our website are for illustrative purposes only and may differ slightly from the actual goods.
These terms and conditions and the contract are subject to English law.